Bear Mountain At West Springfield

Bear Mountain at West Springfield offers short-term rehab, long-term care, memory care and respite care needs of patients and their families—always with attention, understanding, compassion and respect. Staffed with experienced professionals committed to excellence, this 148-bed facility provides a welcoming environment for Bear Mountain's patient-centered approach to care, promoting healing, recovery and comfort. Our comprehensive continuum of healthcare services include Post-Acute Care, Short-Term Rehabilitation, Long-Term and Respite Care. Our facility is staffed with healthcare professionals who attend to every patient’s needs. Whether you or a loved one is recovering from surgery, a serious illness, an injury, or is in need of long-term care, we understand that choosing the highest quality care setting can be incredibly challenging. We invite you and your family to visit us. We would be delighted if you would come to personally experience our unique approach to caring.

Peggy Ann Glaister
5 Star
A special THANK YOU to ALL of the Bear Mountain and Hospice staff that cared for my 95+ year old cousin Eileen Worthing in the final weeks of her life. The respect, compassion and gentle care she recieved on a daily basis is and was truly appreciated by all of her family members. We can not express enough our heart felt Thank Yous for the expertise, personal respect, gentle compassion and kindness with which everyone cared for our family member. Blessings to All, Peggy Ann
Friday 25th March 2022

Liz Macon
1 Star
This place is a nightmare. I don’t even want to give it one star. My 95 year old mother spent 12 hours there and we went and took her out. The attitude of the staff was atrocious. I had put some things in her room prior to her getting there. When we got back to her room her walker was gone and some of her clothes and the woman in the room next to her took her packages of pads and disposable underwear and put them in her burreau. We eventually got the stuff back but the staff could have cared less. Her call button did not work and when I mentioned this to staff they just shrugged their shoulders and said maintenance. I asked them how is this poor elderly woman going to call someone if she needed help. They gave her a hand bell to ring . Since it was late at night I ended up having to leave her there but I was in tears. Needless to say we picked her up the next morning and got her out of there. I’ve never seen anything like this. The staff was so uncaring about this that I was in shock. That place should be closed down.
Saturday 16th October 2021

Justine Frances
1 Star
Human Resources never picks up the phone always goes straight to voice-mail never gives a call back, how do you expect to hire staff?
Friday 25th March 2022