Colonial Behavioral Health

Chris Hilovsky
1 Star
Awful people. They DENY services to those in need. Poor excuse for a mental health organization but what do you expect from a city run organization, bunch of paper pushing bureaucrats, who get funded/paid with our taxes dollars , and ARE MOST DEFINITELY NOT IN THE BUSINESS OF HELPING ANYONE. Previous review is correct, your better off with no help, they make you feel worse.
Thursday 21st October 2021

Michael Barnes
1 Star
Lets see, where to begin. Been going here for years. I haven't been charged or had any claims processed through my insurance since march and its now literally january tomorrow. If you call outside of when theyre open not realizing it, you get transferred to a useless "emergency crisis line", which it seems there only purpose is to call 911 for you. Oh, and they will charge this call to your account with them for providing "emergency services" when it automatically dials this line if you don't realize theyre closed. My doctors appointments themselves usually last a whole 3.25 minutes and seems my doctor paid zero attention to anything every time as I often got reccomended medications that previously didnt work for me or list serious contraindications online between meds. Facility rarely posts online when theyre going to be closed, frequently reschedule and cancel your appointments, and lady up front was rude as can be but I think she finally got replaced a few months back. If your insurance allows, do yourself a favor and find somewhere else other than this state sponsored shitshow. I certainly plan to keep looking for anywhere else. And dont use their pharmacy on location either or you'll be stuck without your medications very often, especially around holidays.
Friday 31st December 2021

Janis S
2 Star
I have had one great experience, and a couple uncomfortable experiences. This last experience is a sign, that I must let it go and move on. I will say, I did not make it past the initial questioning or intake. I may have had a great experience, if I had gotten an appointment. I may be to blame for some of the reason not making it to the next level. We have different opinions and experiences, but at the same time, I hope management reads this review, and other reviews to make some improvements for future experiences. Improving is an ongoing process. Thank you for listening.
Saturday 3rd July 2021

Henri Worrell
1 Star
I am friends with juveniles and young adults all throughout Hampton Roads suffering with mental troubles and not one of them has been treated with this company. In fact, Ive received word from multiple juveniles that this company has made their mental health worse/caused them to relapse. Think twice before you send your child to therapy here. Its hard to find a good therapist. Also, note for reception, Just because you're over the phone does not mean you can be rude. Thanks!
Tuesday 27th July 2021

Jody Nicole
1 Star
You would be better off receiving no help than trying to get it here. I had to suddenly stop a high dosage of SSRI because the psychiatrist was never available to approve my refill. The side effects of this worsened my symptoms and i stopped showing up for my counseling appointments- When i tried to come back a few months later the lady doing my intake belittled me, was completely unsympathetic, and told me everything was my fault. She made it clear that while i could resume treatment, having me back in the system would be more of a burden than anything. These people have no business working with anybody struggling with mental health or in crisis.
Friday 8th October 2021