Family Services - Kingston Behavioral Health Center

Aliya Hardwick
1 Star
This "behavioral health center" is one of the most frustrating experiences I've had to suffer through mentally and emotionally. I watched a family member struggle to get service during a mental health emergency. We were discharged from the hospital with a referral to Family Services where the communication was next to impossible. We couldn't get through most of the time to make an appointment and when we could, they were very far out. Then,when the date came they would either COMPLETELY FORGET AND DISREGARD the appointment or the psychiatrist could not figure out how to use zoom so would "reschedule" by having a receptionist call us to set it up. Which usually didn't happen. We were only really seen one time and were so rushed that the psychiatrist didn't even have a picture of my family member's symptoms and asked questions at the end that baffled me and made me realize she didn't even comprehend the medical history and then proceeded to write a prescription for medication...which was then never sent to the pharmacy. We called to try and understand what happened and couldn't get through. They were closed but supposedly had staff 24/7 for emergency situations but we couldn't get any help. Some serious medications can't be missed, especially after only recently being discharged from the hospital.We very nearly had to go to the ER. This facility is dangerous. We couldn't reach a supervisor to report our experience. AS OTHER REVIEWS HAVE SAID THE COMMUNICATION IS BEYOND TERRIBLE. I understand there is a mental health crisis and professionals are overloaded but when even the bare minimum can't be provided...don't accept new clients and play with their lives. We're doing much better with a specialist. I hope everyone struggling can get the help they deserve, don't give up
Friday 21st January 2022

Brian Carlozzi
1 Star
They are unreliable and extremely difficult to communicate with. When I moved here this was the first place I went for care; after a maddening year of issues I'm finally going somewhere else.
Wednesday 23rd June 2021

Shane Houghtaling
1 Star
Please if anyone out there is struggling, I know its hard to find a therapist around Kingston for your insurance but PLEASE do not choose this facility. I had gone for months and left because no one their genuinely cares about mental health. Just their paychecks. They'll change your therapist at the blink of an eye after months of treatment. Do yourselves a favor, this place will only worsen your mental health.
Wednesday 23rd February 2022

Mads Melvin
1 Star
Since changing management it seems like nobody here knows what is going on. There's messy communication within the office and sometimes appointments are completely disregarded. Sadly the review score here really reflects the management of the clinic. The staff is a really mixed bag (I had a good therapist and borderline malpracticing psychiatrist). Please look at other treatment options before going here as it just is not reliable at all.
Monday 1st March 2021

Allison Jones
1 Star
This place ever since I have started going have always given me problems. The mental health staff is rude, and emotionless. And the scheduling staff DOES NOT know what they're doing!! I called them mid-June to schedule an intake appointment. They said the soonest they had was July 31st!! And they said they would call if anyone had cancelled. So i kept it, and decided to wait. Come July 30th called there to confirm and they said my appointment wasnt in the system, and that on July 22nd that my case was cancelled without calling me or letting me be aware.
Wednesday 31st July 2019