FCCR Southlake

FCCR Southlake offers medication-assisted treatment (MAT) such as methadone and buprenorphine (Suboxone). Individual, family, and group counseling are available. Families are invited to participate in the treatment plans of their loved ones. Licensed and certified clinical and medical staff available to assess the needs of patients and assist in finding local resources. Accepting Medicaid members and most commercial insurance participants. A licensed and board-accredited program.

dawn condon
2 Star
they really went down hill since they took the engage app away. the only thing about them is the new security guards they have
Sunday 25th July 2021

Dustin Walker
5 Star
Excellent program! Caring, Considerate and educated counselors! Well I don't suppose I can speak on all of the counselors at FCCR but I can speak to my experiences in meeting with Amanda and she is just simply Fabulous! Highly recommended for anyone with substance abuse issues that is seeking help!
Sunday 16th April 2017

J F
1 Star
This was a good place until the new company took over and changed the policy’s instead of trying to help people there only interest is money
Wednesday 19th June 2019

Blake Williams (Hugo)
1 Star
Reviewed 09/27/2020. One star. This is the worst methadone clinic in the Richmond area! The clinic is now owned by Pinnacle, not the company who operated it for over a decade up to this year. The first thing I noticed that seemed odd was the extremely long wait times between checking in and actually getting dosed. Expect to spend at least 30 minutes at the clinic from the time you park until you’re getting back in the car to leave. A lot of ppl will get there before the clinic opens so they can establish their place in line, which causes a line to form before the door is even unlocked. Not good if you’re just getting there early trying to make it to work on time. No, those hours aren’t a typo, and your eyes aren’t playing tricks on you. This clinic is open for one hour on Sunday. One hour, and one dosing window. Wait times of 60 minutes or more are common on Sunday. They use an app - Engage - for patients to check-in for dosing. This is designed to eliminate waiting in line at a window to check-in. I have regularly had to go to the window anyway due to the app being so buggy, and I’ve heard complaints from others about the same issue. The app could also be utilized to notify patients of changes in policy, instead of using the word-of-mouth approach that they choose which causes patients to miss hearing the information. One weekend, several patients were denied their medicine when a new policy was implemented prohibiting ppl from waiting outside of the building prior to dosing. At closing time, there are usually several ppl outside waiting bc there’s a wait time of more than a few minutes. The staff abruptly decided to tell patients to be inside the building at close of dosing hours. Some patients weren’t at the door when the announcement was made and were locked out and denied their dose that day. To me, that’s not how staff should have made patients aware of new policy, especially a policy which forces ppl to crowd into one room together, making social distancing impossible! The number of patients is high enough that it took FCCR almost 2 weeks to assign me a counselor when I started, so until they assigned me, I had to ask other patients whenever I needed to know something. They seemed to know more about the clinic’s operating procedures than the nurse or the secretary at the front desk. I will update this review as I gain more experience interacting with staff at FCCR Southlake. I’ve already put in to transfer, but ppl have to be a patient for 30 days before being eligible for a transfer. I hope that my experience gets better and I am able to say at least one positive thing...
Sunday 27th September 2020

Jessica Gallagher
1 Star
It would of been 4 years for me in this upcoming Sept 2019! I have never failed a drug TEST or any type of drama!!!! Ever since the name changed the staff changed .. I wemt threw many counselors never had any of my questions answered or helpped with ANYTHING! I WAS KICKED OUT DUE TO FALSE MESSAGES TO SOMEONE... SAYING ID FIGHT KNOWING THAT I NEVER DIS THAT... THIS PLACE IS UNPROFESSIONAL AND I AM HAPPY THAT I DID RELOCATE TO A PLACE THAT LISTENS AND Y UNDERSTANDS! EVERYONE BRINGS IN OTHER PEOPLES PEE THEY GET TAKE HOMES QHEN THE ABUSE ITS SAD ... I MISS THE OLD PEOPLE THAT RAN IT THEY ACTUALLY CARED WHAT A DISASTER THIS PLACE HAS BECOME!!$
Monday 24th June 2019