Firelands Counseling & Recovery Services of Lorain County

Cary Orshoski
1 Star
The therapist is very good but when it comes to doctor and medication, it is terrible. They went through 5 doctors in 2 yrs. No ones there to ever take your call except the receptionist in which all she can do is transfer your call to someone voice-mail. In which case they never call you back. So I'm currently running out of medicine in about 2 days cause I'm been waiting for a response to get my medicine refilled. I called and now I have to wait until next week to see a nurse at there office so I can be charged another 300$ and not be guaranteed if I get my medication. Firelands does not care about anyone with depression or anxiety. They cause depression and anxiety. Now I'm excepting side affects over xmas weekend. Thank you Firelands hospital and recovery. Maybe if I said I'm going to kill myself, I'll get some attention. Haha probably not, I owe them money.
Thursday 23rd December 2021

Kathleen Cooper
3 Star
I have to go with 3 stars ONLY because of Dr. Hedge. My counselor is amazing. My caseworker is amazing. I have felt safe and cared about with both of them and they both have honestly 100% had my back for the past year. However, Dr. Hedge is UNPROFESSIONAL. I had a phone appointment scheduled and he called 3 hours early without even asking if it was okay to call early. I was completely inconvenienced by this. I have to plan appointments just like the doctor has to. He also basically held my medication hostage. Over a month ago my pharmacy contacted me stating that my medication was about to run out and they have not heard back from my doctor to refill this medication. So my counselor contacted Dr. hedge and asked what was going on about this and to contact me. I was not contacted and ran out of medication. A medication that says NOT TO SUDDENLY STOP USING. We all know the risks from stopping medication for mental disorders. He basically risked my mental health... For no reason. I was scheduled for the phone appointment on schedule with what he stated during our last appointment. For him to allow this to happen is absolutely uncalled for. He also dictates his notes during your appointment. Using YOUR time during YOUR appointment to do the tasks he should do at the end of the day. The cherry on top is that I am to have surgery and the surgery department sent me for a psych evaluation and needed my doctor's to sign off as well for the surgery to happen. They sent forms for them to sign and return. My counselor did this right in front of me as soon as she got it. Took the paperwork to Dr. Hedge for him to review and sign. OVER a MONTH has gone by and he has yet to sign it. When I asked him about it during our appointment, he just laughed and said he "didn't remember it he gets a lot of things". He had no answer about it and now, no one knows where this paperwork is. So I have to start the whole process over. He is delaying my surgery by AT LEAST 2 months. I will never use him again. I will seek a different physician for medications.
Thursday 11th March 2021

Norma Wilkerson
1 Star
Their staff members are lazy. They are unorganized and do not have good communication to set up transportation. They make you feel unimportant and that your treatment there is basically for no reason. I had an appointment scheduled for a month and they still failed to get me there when I set up transportation for every appointment. Case closed. I am done with these fools. It's a joke there.
Wednesday 16th June 2021

Megan Egland
3 Star
The front desk couldn't care less about their jobs. Not sure how any of them are still employed. However, the actual medical staff is fantastic.
Wednesday 30th December 2020

Denea Sanfilippo
1 Star
My daughter had an appointment with Penny Morgan and the parents were required to be there for the admission assessment. After rescheduling things and making this day and time work we arrived (early) to my daughters appointment with Penny. The receptionist was quite rude and said “Penny isn’t here today” like we were inconveniencing her. We explained we had a scheduled appointment with her today. She turned around pretended to look for something and turned back to us and said “ yeah well she’s not here today”. So it was our problem that this counselor cannot keep an appointment nor notify patients of a cancelation. This was so inconsiderate and disrespectful. I would never recommend this establishment if this is how they handle patients. Now my daughters session has been exceptionally prolonged. God forbid someone would need serious help Bc they don’t give a care in the world about their patients.
Friday 28th February 2020