Firelands Counseling & Recovery Services of Sandusky County - Fremont

Heather Hetrick
1 Star
I only went here a couple times because after an appt where they put false information on my report, I refused to go back. I have Musical Ear Syndrome which is caused by hearing loss and causes NON-PSYCHIATRIC musical hallucinations when a fan or other motor is running nearby. They put on my chart that I had psychotic symptoms/psychosis and refused to remove it when I found out. This has negatively impacted my life by other drs seeing this and refusing to listen to me. I have many disabilities and drs use it against me. Firelands tried to gaslight me and tell me I told them I had hallucinations instead of telling them I had an actual medical syndrome which is rarely diagnosed because of people not believing us like this. A therapist should know the difference between this syndrome and actual psychosis they are very different. Putting psychotic symptoms/psychosis on a womans medical chart when she doesnt have it is extremely damaging for medical care in the future. I also would like to eventually adopt a child and them lying on my chart would be seen by the agency. I have found a new therapist, and even she knew this place was bad when I mentioned it. Don't go here unless you absolutely have no other choice and make sure you always check your records!
Wednesday 27th October 2021

Lori Ameling
5 Star
I have been going to firelands now for over a year. My councilor is awesome (Cindy) she is patient and understanding. The staff at the front is awesome and nice. Thanks so much.
Monday 21st June 2021

Brooke pridemore
1 Star
It’s been a really, really long time since I attended counseling here, and I haven’t had such an awful experience with any behavioral health providers before or since. The ‘counselor’ (Shannon, I think? She may have moved on by now) was cold and awkward. No empathy, no genuine concern, no support. We sat and colored at a table and then we’d go outside where members of the group would talk about getting drunk as soon as they left group. Just a total joke. The worst part, for me, was how Shannon’s incompetence negatively impacted my life for years. I was court ordered to attend therapy, which I was happy to do. I was also in college, so I had a scheduling conflict that everyone agreed to work around. I came in one morning, as I always did when I was supposed to be there, and Shannon told me to go home because I had missed too many classes. I reminded her that they day she was referring to was one of the days I had class in BG. I even showed her the written note she had given me with the schedule. She refused to look at it and made me leave. It was really strange and upsetting. I hadn’t caused any issues and participated in the sessions. Firelands notified my probation officer of Shannon’s side of the story, which was immediately a probation violation. I had to re-do the whole counseling program over again, this time in Toledo, where I did not live. I had to drop out of college to attend, and I was ultimately much, much worse off than I was before being sent here for “help.” It turned me off of mental health care for a long time. I wasted years of my life not getting the care I needed because my opinion of mental healthcare was informed by this experience. Thankfully, not everywhere is this terrible and I’m doing well now and will soon be a certified counselor myself. Like I said, it was a really long time ago. Hopefully things are different now, and the counselors don’t automatically dismiss, judge, and form opinions about people who are court ordered to come. Maybe if more people were treated with kindness they would WANT to be there, too. Hopefully you’ve learned that it’s generally good to treat other people like actual people.
Saturday 19th December 2020

Lea Rae
1 Star
This place is ran by criminals who forge your records lie slander and do severe abuse and corruption to patients that reach out for help. They are not properly conducting services and needs investigated Immediately and shut down
Thursday 19th November 2020

Kayti Brant
1 Star
The counselor I had was the absolute worst. She never remembered anything I would tell her and would hardly even get my name right. She never had any real advice or coping mechanisms for any of my problems, and was constantly running out of the room to talk to her supervisor. Extremely unprofessional.
Thursday 27th February 2020