Haines City Rehabilitation and Nursing Center

Citadel applies a progressive approach to care and the environment within which its administered. To that end, we place a strong focus on fostering a warm, positive, and inclusive atmosphere for both our residents and staff, who work together and support each other in reaching that goal.

Lisi Isasi
5 Star
Our family member stayed at this wonderful facility. The care she received was great, the staff was attentive and compassionate. The experience has been easy and I wanted to congratulate you on such a good team, I was especially happy with admissions director. She has really gone above and beyond, made the whole transition a pleasant and easy one. Great employees are so hard to find these days, so she is definitely a great representation of this establishment and company. Thanks again for taking care of the most important person in my life. I will be recommending this facility to all of my friends and family.
Thursday 17th March 2022

Maria Cendejas
1 Star
I wanted to share our experience at this facility, the conditions of our elders is so inhumane and discusting. The night shift CNA's ignor the patients and the family request. My mom was just brought back from the hospital and was not able to go to her room. My sister asked the attendent in the nurses station to replace my mom's bed with a bed with rails, she was ignored. This just happened today 3/16/22 @ 6pm. Maybe we should call channel 9 and we can all tell our story.
Wednesday 16th March 2022

Vanessa Ramirez
1 Star
My grandmother was transfer from hospital to this place. Communication is NONE and when you call they pick up and immediately hang up on you. When you keep calling then they ignored the phone call. Communications with family members about patients health and treatments is poorly and or none. They shower or bath patients only two days out of seven which is very UNACCEPTABLE for the price they charge. My grandma was transfer there for PT and OT and the least thing she receive is her Physical and ocupacional therapy. This place is jut about money not about the well being Of our elderly. I called 3 days in a row to get with the Social Worker and she responded to me 4 days after. I’LL NOT RECOMMEND THIS PLACE TO ANYONE I gave 1 star because doesn’t have the option to gave NONE
Tuesday 18th January 2022

Mimi Garcia
4 Star
Looks good. Just left my Mom here. The Nurses n staff are nice.
Friday 3rd December 2021

Cynthia Lugo
1 Star
Biggest mistake was having my loved one there. Irresponsible, lazy people. PLEASE LOOK ELSE WHERE!
Monday 12th July 2021