HonorHealth Rehabilitation Hospital

Randee Manley
2 Star
Disappointed experience. My husband was having an outpatient procedure. Our check in experience was less than stellar. The building felt dated, old not well maintained. The registration process was not patient friendly. They had a poster that stated the Patient Access Mission Statement: : "In order to support the financial health of the network we promise to guarantee an exceptional patient experience while educating patients of their financial responsibilities and available resources." We received no education and were required to electronically sign documents we could not see or read. When we asked to be able to review it we were told we would get copies when we were done. How is that right? The waiting area was dark and dingy. On the positive side: The nurses for the outpatient procedure were friendly and welcoming. They were very caring and and answered all of our questions.
Thursday 1st July 2021

Amy Rodriguez
5 Star
Anyone looking for an exceptional post hospital rehab for their loved one should consider Honor Health Rehabilitation Hospital.  My dad is a retired doctor and expects excellent care where ever he goes and can be a bit difficult at times but he had nothing bad to say about his care at this facility.  I chose this facility for my father after he was hit by a car on his bicycle and needed some more time to heal after hospitalization and to get stronger before coming home.  His care here was exceptional and i was kept well informed about his progress and included in decisions about his care.  From the girls answering the phones to the case managers, nurses and physicians i felt my dad was in good hands and that I could relax knowing everyone was competent but above this i believe the staff cared about him as a person and had his best interest in mind.  Having worked in the medical field myself as an RN, at times it is easy to be critical of a loved ones care but this place never let me down and my dad requested to go back here after a second injury years later from a bad fall at home because he felt the care was so good.  Again from the first contact at this facility everything went smoothly and i felt relaxed and knew everything would be taken care of and my dad would be pleased.  Thanks to all the staff especially physical therapy and a hard working case manager for truly caring and for keeping me informed.  My dad had another exceptional experience and is home safe and able to care for himself.  Anyone looking for a great care should check this place out, it just doesn’t get any better!!! Sincerely, Amy Rodriguez
Saturday 9th January 2021

Cheryl Sloan
1 Star
My mother lasted here one night, because the INCOMPETENT nursing staff didn't know the difference between a stroke, and someone who was sleepy! They assumed since they could not roust her, that she must be having a stroke (even though vitals were normal), and sent her away to scottsdale osborn hospital without notifying our family! I specifically told the intake case mgr and the dr. about her sundowners and nocturnal activity. Nurses didnt bother to read their notes. Nurses do not do what they say they will, nor when they say they will. The first inept nurse (matt), handed my mom a "big gulp" size water bottle when she asked for a drink. Not only could she not hold it, but he left her in a lying down position to drink from! Have they never helped a stroke victim or an aged person????? Second inept nurse (rosemary) lied about when she would give my mom her medicine and came back 45 min later when my mom was scared to death she had been abandoned. Rosemary accepted no responsibility for her broken promises, and most likely overmedicated my mom, so that she couldnt wake up in the morning! Charge nurse Diana (pronounced DEAnna) said she "wished she had known" about my moms sundowners before making the decision to send her to Osborn. Diana's wish could have come true if intake case mgr and intake dr would have documented all I said about moms condition and then SHARED it! Nice facility, but totally incompetent staff from incoming to outgoing!
Friday 5th November 2021

El Lete
1 Star
No one answers this phone number. What is going on…so unprofessional!
Sunday 22nd August 2021

Damon Long
5 Star
I was hereLast year in JulyAfter I had a stroke at 34 years oldThe nurses and doctors here were unbelievably nice and very helpful I enjoyed there bistro café also!! Great cooks if u need a friendly place for ur friends and family this is the placeplace!!handsdown
Friday 25th June 2021