Leyden Family Service And Mental Health Center

Renzo Rugnone
5 Star
They treat me fairly well here, cannot complain. Through them i was able to get drug free for 3+ years, the longest i have ever been sober in my life, my therapist treats me well despite me being a bit of a weirdo, the psychiatrist is good, the living room staff takes care of me too. They helped me with transportation too. Helped me quit my soda addiction as well. Usually this clinic is booked out like 3 months in advance, the bad reviews come from folks who are not willing to make any changes so they come on here and complain that the staff are not miracle workers. I have worked with jenny, monica, and dr couch. Good people in my opinion, they have a hard job. At living room i worked with brian, mark and joanne, absolutely amazing people. If you want to get the best of the treatment i recommend your first goal be to become a good person and contribute to society somehow.
Wednesday 22nd December 2021

Peter Gianakopoulos
2 Star
If you asked me two months ago I would have said great. Just made a major breakthrough with my current therapist. Unfortunately I lost health insurance last November and would pay a minimal fee each visit. Over the lockdown there were some billing discrepancies. I am self employed and once adjusted sent payment in advance to avoid no weekly annoyance calls over $5 co pay. When it comes to mental health to be dismissed over finances leaves me cold. Before the covid and my previous therapist moving on everything was cool. Meds working and feeling better. We are all struggling financially and mentally during this crisis but to be dismissed and referred elsewhere over a few dollars as being difficult deserves being mentioned. I'd expect better from mental health professionals and didn't get it here.
Tuesday 8th September 2020

Betty Boo9
1 Star
I was going to intern in the clinical dept and work in the sass dept simultaneously, but both ventures fell off. I had to scramble to find another internship. I believe their lack of follow through was unprofessional.
Wednesday 5th February 2020

Becky Mtz
5 Star
The staff was so helpful and gave me a lot of advice, guidance and helpful information about programs that would assist for weatherization on my new home and energy saving programs. Office is so well organized very clean has a great smell and very welcoming
Friday 3rd May 2019

Carrie “liz” Gehrke
1 Star
By myself have dealt with similar issues as the last comment left. I was accused of missing appointments many appointments. I have a disability rating disease which I was being treated with some nasty medicine at the time. I missed therapist meetings. Upon the therapist idea, he said we should have phone consultations when I'm not feeling good. The problem is I never had much warning until that morning. And he knew it I believe he do this to me because he knew this happened to me. One day I went in for an appointment. He told me I missed like 4. Realizing, later in the week that those were phone appointments that he came up with the idea we should do since I had this disease to talk to me and check in with me to be sure I was okay. I am positive my insurance was billed for this session as a therapist session. I believe he just forgot. Well, after I went in one time he accused me of being late. I showed him in my phone the time I had saved. I mean, I may have needed help at the time. However, I'm not an idiot either. Well I got a phone call. He told me if I want to come back it was his mistake he corrected the error. That I did not in fact, I miss all these appointments. In the meantime he took off my psychiatrist time that I waited months for and told me I'd have to start all over. Is that possibly a way to get so many therapy sessions out of you before you see a psychiatrist. Quite possibly medication helping will you don't need him as much? He repeatedly called me and Left 4 messages stating it was his fault. When I try to make an appointment, I was told I could not come back because of lack of no-shows. I paid for the 2 in full for to the night legitimately missed. Spoke to two coordinators who had to have a conference call with me. And I hit explain to them the situation and how sorry I was. And still told I could not come back. I don't understand personally, how a state-funded operation can have this happened to you where you are denied services. There are no other places to go. Options are limited when you are on public aid which that is why I have the disability rating disease. I am 56 years old and I have always had a good handle on things. I lost a family member and been grieving terribly. I do not know why this ever happened to me. And they seem to always find a way where they have to backup your psychiatrist appointment with dr. Crouch. This therapist called in and made it was his fault. But when I want to come back in a couple weeks once I was over the initial anger of the whole situation. And the therapist calling my phone for times and apologizing to me. It's just a shame that could happen to people with our limited resources in this area on this type of insurance. It's a wonder, most generally I would figure people who are on public aid have more problems than the people who don't because the people who are have more stressed out situations that they may need help with. I just think that is really unfair practice and that the state allows it to go on. I wish to God I was treated as nicely as some of these people say. I think I just had a therapist who had possibly too many patients and had me confused.
Tuesday 27th March 2018