Marquis Shasta Post Acute Rehab

Robert is a creature of habit and likes his mornings to follow a routine. He worried about how that would go over when he needed post hospital care after a major surgery. He was relieved to discover that how his mornings go are up to him. He wakes up very early, around 5:30, and likes to have coffee, read his papers and eat scrambled egg whites and cereal for breakfast. After breakfast, Robert has his first therapy session and is given his medications as prescribed by his physician. He also receives a visit from his nurse, who checks his vitals to ensure his healing is on course. Robert’s wife comes for her daily visit and brings him some new reading material and his iPad he requested. She stays and they enjoy lunch together, then she takes him back to his room so he can rest. Later that afternoon, a therapy team member takes Robert to his second therapy session of the day. Robert appreciates the fact that he can set the pace for therapy based on his goals to get home as quickly and as healthy as possible. Before dinner, Robert enjoys meeting and getting to know some of the other patients in the bistro, where they enjoy a game of cribbage. He decides to have dinner in his room, and afterwards watches the news and then spends some quiet time on his iPad. His clinical staff comes by on rounds and he is also given his evening medications. He calls his wife to check in and say goodnight, and turns in for the day. Betty wakes up when she wants every day, which is usually around nine in the morning. After some assistance washing up and getting dressed, she’s accompanied to breakfast by one of her regular caregivers, Sarah. Breakfast is Betty’s favorite meal of the day and she loves pancakes the most. The dining staff make her favorite –  chocolate chip pancakes, every Friday. After breakfast, Betty has a check-in with the nurse, receives her morning medications and relaxes in her room, listening to her favorite music. Before lunch, the Activity Director comes to Betty’s room to see what she is in the mood for that day. She has a big night ahead, so instead of a more involved group activity, Betty decides to start a new book on tape. The Activity Director has the book on tape and player brought to her room for her to enjoy after lunch. Betty’s daughter and family are coming to have dinner with her in the dining room, so her evening caregiver Martina helps her get ready. Betty’s grandkids love coming to see Grandma Betty, and they also love the dessert in the dining room. After a welcoming, comfortable visit, Betty has an evening check-in with the nurse and receives her medications. Martina helps her with toileting and getting ready for bed. Once settled, Betty goes back to her book on tape for a bit more listening before she decides she’s ready for sleep. Robert is a creature of habit and likes his mornings to follow a routine. He worried about how that would go over when he needed post hospital care after a major surgery. He was relieved to discover that how his mornings go are up to him. He wakes up very early, around 5:30, and likes to have coffee, read his papers and eat scrambled egg whites and cereal for breakfast. After breakfast, Robert has his first therapy session and is given his medications as prescribed by his physician. He also receives a visit from his nurse, who checks his vitals to ensure his healing is on course. Robert’s wife comes for her daily visit and brings him some new reading material and his iPad he requested. She stays and they enjoy lunch together, then she takes him back to his room so he can rest. Later that afternoon, a therapy team member takes Robert to his second therapy session of the day. Robert appreciates the fact that he can set the pace for therapy based on his goals to get home as quickly and as healthy as possible. Before dinner, Robert enjoys meeting and getting to know some of the other patients in the bistro, where they enjoy a game of cribbage. He decides to have dinner in his room, and afterwards watches the news and then spends some quiet time on his iPad. His clinical staff comes by on rounds and he is also given his evening medications. He calls his wife to check in and say goodnight, and turns in for the day. Betty wakes up when she wants every day, which is usually around nine in the morning. After some assistance washing up and getting dressed, she’s accompanied to breakfast by one of her regular caregivers, Sarah. Breakfast is Betty’s favorite meal of the day and she loves pancakes the most. The dining staff make her favorite –  chocolate chip pancakes, every Friday. After breakfast, Betty has a check-in with the nurse, receives her morning medications and relaxes in her room, listening to her favorite music. Before lunch, the Activity Director comes to Betty’s room to see what she is in the mood for that day. She has a big night ahead, so instead of a more involved group activity, Betty decides to start a new book on tape. The Activity Director has the book on tape and player brought to her room for her to enjoy after lunch. Betty’s daughter and family are coming to have dinner with her in the dining room, so her evening caregiver Martina helps her get ready. Betty’s grandkids love coming to see Grandma Betty, and they also love the dessert in the dining room. After a welcoming, comfortable visit, Betty has an evening check-in with the nurse and receives her medications. Martina helps her with toileting and getting ready for bed. Once settled, Betty goes back to her book on tape for a bit more listening before she decides she’s ready for sleep.

Bet Doughty
5 Star
Thank you to everyone at Marquis for giving my Aunt the gift of a peaceful death. I could not have asked for better care and compassion. She was a beautiful soul who impacted so many people and everyone treated her as such, until the end. You were all amazing and I feel honored to work with you. Thank you again so much.
Friday 4th May 2018

Jamie D
5 Star
Marquis Shasta thank you! I truly appreciate the loving care you have provided for my grandmother. I love to take her out to the courtyard and walk through the flower garden. She loves the activities! We enjoyed the River City Dancers performance and the Cool April Nights Car Show and Shine recently. What I really love the most is the compassionate staff. They are so patient and kind, treating Granny and I like we are family. Thankyou again Marquis.
Monday 7th May 2018

Angela Tauriac
1 Star
I would not recommend this place for a loved ones rehabilitation after surgery. My mom was taken here on the fourth day after full hip replacement surgery. She lives alone at 88 years old, and this was her first surgery. I'm unable to care for her needs at this level, do to my own health issues. Her first day happened to be on a Saturday. She was placed on a bed pan and told she'd be using that in bed for two days until she could be evaluated by a doctor or a physical therapist. (Not okay for someone who needs to move a new hip, so it doesn't freeze up.) I was told that she couldn't use a walker because she was to weak to stand. Although she was using one at the hospital. I was also told they didn't have a wheelchair for her, that she was a two man lift and they couldn't assist her to the bathroom. Basically they couldn't accommodate her needs, till she was evaluated by a doctor or physical therapist. I left there crying her first night. I called later to check on her before bed, and she seemed incoherent. I called back to speak to someone, and got that same rude nurse Diane. She told me it must be her meds, or from the anastasia. This is day four after surgery, and she had not displayed this type of behavior at the hospital. The next day when I called she was still acting strange, and not only was she babbling jibberish, but now was also hallucinating. I called once again to talk to someone because mom was not able to communicate with me, and I felt she was displaying behavior of someone who has had a stroke. I was very concerned for mom at this point, and wanted answers. Once again; Unit nurse Diane was very rude, condescending, and disrespectful. It's hard enough not being able to go in to see mom because of the Covid 19, and all the restrictions that where put in place. But to be treated with no compassion, or regard for the situation at hand. I'm shaking my head in disbelief. I asked to speake to someone else, because I didn't feel we were communicating well. She refused to let me speak to anyone else.This nightmare has continued everyday that she's been at the Marquis. The treating doctor never called me back after my request to talk to him about mom's care. I wanted him to explain way he put mom on a water pill for swelling. Her swelling was only on the surgery leg, and she needed iced and elevated. "Not a water pill!" Oh my gosh! I'm still in disbelief of all the phone calls, and disregard. At this point, mom has been taking care of herself. Not because she had a choice either. We are working on getting her out, and home, although she still needs care. We'll figure out how to help her at home. Verses leaving her there. I feel sorry for every patient in there that doesn't have someone to vacate for them. I have a lot more to say about what happened, but it would be a book . I hope this alone would be enough to help someone choose else where for their loved ones recovery.
Tuesday 23rd June 2020

Melony Nannery
5 Star
I have worked at Marquis for 25 years and my best friend had to have hip surgery for the third time. She was not able to go home and recover, so I talked her into coming to Marquis. She recovered quickly and was treated very well . She was treated with dignity and respect and that is one of the most important things to consider when placing a loved one in a facility. The Resident's are the reason that we work in this field. I would recommend Marquis Shasta to anyone that needs a place to rehab.
Thursday 21st June 2018

Laura Christensen
3 Star
The nursing and rehab care were excellent for my mother, who was there for 6 weeks. However, there was absolutely no contact from social services re follow up care and discharge planning. My mother was simply sent home when her insurance ran out, with another family member from out of town. I, as her medical person was not notified. They were told a home health care person would check on her the next day but no one came by or called, and my mother is clueless as to who she was referred to. She is unable to bathe herself, does not drive, needs oxygen 24 hours and has difficulty walking. So they sent her home to live alone.
Sunday 14th July 2019