Providence Place at Glencroft

Carol Ollendick
1 Star
My mother was taken to this place because she had West Nile virus and could no longer stay at the hospital. We asked for a phone call once she made it there. No phone call. I called twice the morning after she arrived and left 2 messages. No return phone call. The ONlY call I received is from a Nurse Practitioner telling me my mother coded and they are doing everything to get a pulse. She called back and said they called 911. They said they got a pulse but when my sister and I got to the ER they told us our mom passed away and that there was never a pulse. Unfortunately, I cannot prove the NP lied to me but I do believe the doctor that spoke to us and said she never had a pulse. I truly believe nobody checked on our mom until they found her dead in her room. I've called 3 times to get someone to find my mom's glasses and dentures and, yet again, no return phone call. I understand that places are understaffed but this is unacceptable. We just wanted a call the first night because they weren't allowing visitors.
Saturday 16th October 2021

H. Renae Chambers
1 Star
Do not take people you care about here for any respite care that involves nursing care for those with Alzheimer's, that need around the clock type care! My mom needed help with feeding, drinking, & she has incontinence. I feel really bad 😥😭for letting my mom go to this place which was recommended by her hospice care provider🤐. My mom stayed 5 days and came back with bed sores really bad.😠 I'm calling it "incompetent care", or just awful services! If I could add a negative to that star I would😡🤬.
Wednesday 5th January 2022

Janita Hurd
5 Star
I wasn't going to send my brother here because of what the internet said but I am glad I did. Ms Michelle and Mr Mac went to see my brother because they care about the patients at Providence Place not because they had no other people came to see him when he was in the hospital. Ms Michelle was more helpful than any abrazo and scottsdale hospital staff was. Mr Mac in a nurse and told me we will take great care of my brother and Ms Michelle has made sure of it and always is there for me and my family if we need anything. My brother goes outside now and he new did that when he was in those scottsdale facilities. You will always be glad if someone is sick and you send them here.
Sunday 30th May 2021

Amy Palatos
1 Star
Due to my loved one having covid we had to use this facility. Terrible experience, staff uncaring and gave wrong medications. Tried to talked with nursing management but she pretty much blew me off saying it is what it is.
Thursday 21st January 2021

Kandy B
2 Star
This center has a covid rehab area ..my mom went here for 2weeks after her hospital stay..some staff unreliable..I was told they would definetly retest my mom before she was discharged...They never did and now she's showing symptoms again and has to go somewhere to get retested which means going out with a fever when shes not feeling well. They also lost my moms laundry so she had to wear a gown home...Don't go here unless you absolutely have to.
Tuesday 21st July 2020