Reflections Counseling and Consulting Services, LLC

Rachel Levine
1 Star
Lack of communication from office staff. Never know if you're coming or going. Forced to keep credit card on file. Refuse to send a bill, simply charge you. Don't know what you're being billed for or why. Now I am dealing with insurance claims that may have needed prior authorization and the specialist should have acquired but never did nor communicated. Not worth the headache. Too expensive for someone to complain to.
Sunday 23rd January 2022

Deirdre Castoro
5 Star
Since opening my small business, Reflections Counseling and the owner, Kari Ann, have been huge community supporters. They have been wonderful to collaborate with - very respectful and easy to communicate with. And always so professional. I love working with them!
Tuesday 1st February 2022

Katie Berube
5 Star
It is so heartwarming to see a local business practice what they preach. Over the last year, I've seen Reflections pop up at various Wethersfield events - either as sponsors or participants. Their scarecrow display on Main Street in OW was one of my favorites (loved the little Starbucks detail!) and the work they do to acknowledge and thank our local elementary schools goes above and beyond. Well done to the owner and team for supporting their clients' communities.
Tuesday 9th November 2021

Rachel Levine
1 Star
My second review, after leaving an upset, unflattering review within half on hour on a Sunday, I receive a text from the founder on my person cell phone asking me why, and she thought I was ok, and that I said thanks for her help. I said you must misunderstand, it is your job to help, I was tired of going back and forth with you, because you have to have the last word, who needs therapy? I should not need to ask for a bill, it should be sent to clients. I was covered by insurance with TeleHealth and forced to come into the office, and started being charged, and received no notice from the office that they were going to start charging my card, they forced me to keep on file to even see a therapist in their office. I understand that insurance blah blah, when you make a change to a clients billing and you are going to be charging money to a card on file it is only nice to send a bill, forewarn, say something. NOTHING! For months. Fast forward a few days I ask for all my records, billing, diagnostic, I am by law allowed access to it all, and now no one in the office will say BOO to me. I have to message the therapist and say I will get a lawyer involved. I get a threatening, "This is my last e-mail to you, you said don't contact you anymore" umm yeah, on my personal cell phone, but I would think if a client is asking for their records you would respond. Not worth it, therapy for therapy is needed.
Monday 31st January 2022

Brianna Jones
1 Star
Unfortunately their billing office is very unprofessional and will not return phone calls when a client has questions concerning billing policies. They will text you, but will refuse to take our return your call.
Friday 15th October 2021