Sunterra Springs Independence

sarah dimaso
3 Star
This place is beautiful, and for us it was conveniently located. CAUTION: if you want to visit your family member or friend while they recover, maybe choose another facility. Visitation hours are impossible for someone who works during the day and the visitation policies changed 2-3 times in 3 weeks.
Wednesday 27th October 2021

betty kindler
5 Star
My mom came home today after a 37 day stay at Sunterra springs. She had the very best care! I cannot name one single staff person that wasn’t helpful, polite and caring. She is 94 1/2 and broke her femur. The physical therapy, occupational therapy and speech therapy was all top notch. When she arrived she could only take three steps and was in extreme pain. Today she walked out with her walker, hugging everyone and crying because she’s going to miss them. She said, “The one positive thing about my break is that I got to meet all of you.“ THANK YOU to everyone on staff!
Wednesday 8th September 2021

Joe Campbell
5 Star
This is the nicest facility I have ever seen. It is so clean and the staff is so nice, especially Francine the Director of Nursing. Therapy staff is absolutely top notch! Highly recommend!!
Thursday 19th November 2020

Nicholas Sean McMillan
2 Star
The have some of the worst cna's. Some of them take at least 30 minutes just to help. Two times they left me on a bed pan for over an hour. They are rude. Stay at your own risk.
Thursday 28th October 2021

Harold Edwards
1 Star
My Mom came home yesterday from this place. She had a fractured vertebra and was ordered to have bed rest for several weeks. We struggled to find a place for her to go as we could not take care of her at home. She was sent here which looks like a very nice facility, new and everything. It's really hard at this time because they cannot have any visitors. The only contact we had with her was by telephone. They would constantly leave the telephone out of her reach until we complained. The nurses for the most part were nice and helpful. Some of them were gruff and grouchy and unproffesional. One time Mom needed to have her diaper changed, the people who came in to do that were very rough in moving her around. Then when they asked if she needed anything else, they told her they were trying to watch a television show. An hour or so later she asked for help to shift positions and they again were very rough with her and told her they didn't have time to be running to all these rooms. The treatment of my my mom was very disappointing. She was in extreme pain and would have to wait forever for her pain medicine. When they brought her pills in the morning, they wanted her to take them all in a handful, because they didn't have time to wait while she took them. Weekend staff seemed the worst. Anytime we complained something was done, but we had to call and complain about it. Then when it was time for her to come home, the social worker gave my brother a list and said he had to arrange everything on his own. No help at all. Worthless. Would not send anyone I cared for here. Or for that matter anyone at all. Unless I saw that extreme changes were made.
Tuesday 29th December 2020