TOPS Veterinary Rehabilitation

TOPS Vet Rehab's doors opened in August 1998 at a time when veterinary rehabilitation was practically unheard of.  Since that time, TOPS has become one of the world's more recognized names in veterinary rehabilitation. As a result, TOPS clients come from literally all over the country, and some from outside the country.   TOPS Vet Rehab's doors opened in August 1998 at a time when veterinary rehabilitation was practically unheard of. Since that time, TOPS has become one of the world's more recognized names in veterinary rehabilitation. As a result, TOPS clients have come from literally all over the country, and even some from outside the country. Why? Because we deliver unparalleled results with some of the most experienced staff, and we making helping your pet recover and feel better our highest priority. Once you experience TOPS we think you will understand why our clients entrust their beloved family member to us. At TOPS Veterinary Rehab, our mission is to improve the quality of life of our patients by providing the best available rehabilitation and pain management services in a warm, comfortable, caring atmosphere. Our goal is not only to improve the physical condition of the patient, but to strengthen the pet-owner bond as well. You are committed to providing your patients and clients with the highest level of care - so are we. Serving as an extension of your healthcare team, TOPS Veterinary Rehabilitation elevates your level of patient care and client satisfaction by providing an experienced and trusted resource for pet rehabilitation. Just as we believe that every referring veterinarian is part of our team, we strive to be thought of as a part of yours. "I will never be able to thank you for the care and love you gave my sweet Bora. I could always tell how much better she felt after we left you. You changed our lives. Your dedication, care and love was so amazing and I appreciate everything you did for Bora. was always treated with respect and their sweet smiles and caring voices warmed my heart. I always knew they were taking the best care of my soulmate, Bora. They called me every day and night to let me know how my baby girl was doing. And when I could not be with her on her birthday your staff threw her a birthday party. I will never be able to thank them enough for that. You and your staff work miracles there." "Please let me take a moment to sincerely thank you and your wonderful office staff for the absolutely amazing, professional, courteous, kind and exemplary service! It is our honest belief that if all human medical offices were run as well as is yours, the world would be a much better place!t technical expertise, the (human?) factor of kindness, consideration and empathy seem to get lost in the race. Not at your offices though; our experience could not have been better and your office staff follows up and thru so much more thoroughly than really any other offices I have come into contact with in the past decade or so and I wish to sing their praises!" Thanks for taking such good care of Bowser during his really complete exam. In retrospect, I'd have to say that I've never seen a better examination, more carefully and exhaustively done, and at the same time so gentle on the dog. During the exam, my attention was on Bowser and how gently and humanely he was treated and how calmly he responded. " "I was told by his orthopedic surgeon that my sheltie Keenan would never do agility again, his leg would never be strong enough after suffering a broken bone and resulting osteoarthritis in his hock. After PST therapy, hydro-treadmill, and chiropractic adjustments at TOPS, he is back doing agility and competing again at the Excellent level. We are even ready to try herding. The TOPS staff is first rate." I write this letter a day after what is a big milestone for Mark, Mila, and myself -- Mila's 10th birthday. When I think back to the very first time we drove up to Grayslake, for the initial evaluation, both of us were very concerned that Mila might not make it to her upcoming 8th birthday, yet alone her 9th or 10th. We call her "Miracle Mila", but we know her progress has been very much the result of your efforts and that of your staff. We are grateful for all of your individual help, and guidance through some difficult times (the second FCE). May there be other "Miracles".

martin poe
2 Star
First the good things about this clinic. Deanne is kind, and managed my Tibetan Mastiff well. Often she worked with her without a muzzle. The vet tech and staff were happy and pleasant. HOwever, the cost of the services was something I found difficult to justify. Visits were around two hundred and fifty dollars, four times a month. One thousand dollars a month. Pretty steep, but more of a concern was that services were provided by veterinary technicians (referred to as "therapists" in the treatment descriptions.). These services included aqua treadmill, and then teaching message and teaching physical therapy techniques. These techniques I felt would be easily learned by watching a You Tube video. I discussed my concerns with Deanne, she is professional and polite, but seemed to take offense. The explanation was that the cost for the services were given in a handout at the start of services. I looked these up but found that there was a range of charges. A forty five minute appointment was charged for teaching message, that lasted twenty minutes. I was charged 148 dollars for this appointment. I asked about this about this and was refunded the money. However, I did learn more that I found disturbing. These services were provided by people who were not physical therapists. Deanne said she had trained them herself, and seemed defensive about my objections. Every person I had contact with at Tops Rehab were kind, cheerful. and enjoyable. My objections are that the fees are so high, and given what vet tech are paid, could be more affordable. (Also, some services such as laser treatments are not widely accepted in the wider vet community.) I did not see improvement after treatment sessions. My dog did show overall improvement but as she was taking pain medication it was hard to attribute to the treatments. Deanne had the owner of the company email me. He, was insouciant, interested in shutting me down, not oriented to resolve or engage what he described as my "Complaining." The explanation he gave for the high fees did not hold water. Previously I had worked with Alex R. at TOPS dog training facility, He was very helpful with very difficult issue with a Tibetan Mastiff. I had gone to TOPS Rehab as I had worked with Alex and his wife, who I feel are very principled and ethical people. Not only were their rates reasonable but I also knew of these very hard working people to be charitable to people with difficult circumstances. I have the highest regard and deepest respect for them. TOPS rehab has a different culture though, with a different management philosophy.
Wednesday 26th January 2022

Rebecca Frale (Becky)
5 Star
Amazing place to take your pets! Staff is experienced, knowledgeable, and passionate. They truly care about your pets’ individual needs, and help owners feel comfortable and informed. Their facilities are great. Highly recommended!
Wednesday 13th October 2021

Ana Martinez
5 Star
The doctor and staff are so nice. They explained the treatment that my dog needs answer all my questions and concerns. Most important they where nice to my dog.
Saturday 5th June 2021

Kate christensen
5 Star
Thank you to TOPS for all the hard work they have put in so far for getting Ruby back on her feet. IVDD is such a scary thing TOPS showed me with the right steps, it doesn’t have to be. TOPS really took the time and effort to make not only Ruby better, but to put my mind at ease as well. I know she is in the best of care with you guys. Thank you guys for all your compassion and hard work. Miss Sassy pants thanks you too.❤️😜
Wednesday 30th October 2019

Ann Nakamura
5 Star
Amazing, compassionate, understanding. There are not enough words to describe what a wonderful group these people are. From the doctors, the rehab staff, the office staff they are always there when you need them and always willing to go the extra mile. They go above and beyond any place we have ever experienced. They truly are the best of the best.
Friday 13th September 2019