Villaspring of Erlanger Healthcare Center and Rehabilitation

Nana Bebe
1 Star
My loved one is a resident , we constantly find her in a state ! Dirty unattended with bed soars !!! Many falls and lack of equipment that she desperately needs to prevent from further injury!!! Her clothes are always missing and personal items and the small amount of dollars we give her to make her happy !! This place is not the right place for any dementia or Alzheimer’s patients!!! All we hear is that they are short staffed and don’t bother to place a call because you’ll never get through to the nurses station!! I’m mortified that my loved one will be here to live out her days !! Covid should have nothing ! Not one thing to do with the care of these depend and vulnerable residence at the facility! Yes I’m mad !!!! To complain or talk to anyone does no good !! Her placement was the worst mistake!!! This time of their lives should be filled with comfort and happiness, but it’s nothing more than a cesspool of misery, and for the families who can do nothing about it, because basically you have no rights, once your family members place their they’re basically taking all your rights away To that family member!!! 😡😡
Tuesday 15th February 2022

April , Alyssa , & Casie Baker
1 Star
This place is in MAJOR need Of state, and joint commission visit! Never answers the phone when calling to check on loved ones. The Hospice Nurse can’t even give an update on patient because NO ONE ANSWERS THE PHONE. Please tell me where your staff is because any time I’m there to visit in person I don’t see any staff. The only people I see while walking in or out, are the other residents who wonder the halls all while “social distancing” is why we weren’t allowed to visit until she became Hospice. Please please please do your research on this place. I know I wouldn’t leave my injured Dog here for an over night stay!!! Pathetic you can not find a facility who pays people to do a job that never gets done! Get with it Villa! Or hire at least ONE LPN to answer calls for your facility. Better yet hire someone like a warm body, just to pick the phone up to communicate with doctors and nurses from the hospital. Or, maybe hire someone who will wipe the blood off your 80yr old grandmother who is non mobile, but rolled right out of the bed…. Or better yet, it was her fault she fell out of the wheel chair and broke her own nose…. Right? Um… No…. She fell on YOUR TIME without even notifying her POA. One thing is for sure…. Do NOT use this facility if you can keep your loved one out of it.
Tuesday 10th August 2021

Pierss Billiter
1 Star
they are letting staff work with covid
Wednesday 12th January 2022

Nancy Peters
1 Star
My grandmother was place here for less then a month when a nurse near by she had fallen so bad she had to be rushed to the hospital. The poa was never contacted nor was any other family member on file. Looking at other review the person's story below is similar to ours. Now she is spending days in the hospital and we have to pay out of pocket to hold her place. I wish people would read reviews and not place a love one in this facility. I hope the state also looks into this.
Thursday 30th September 2021

Edie Hiler
1 Star
This was a horrible place. My mom came for rehab after a hospital stay and left this facility in worse shape than when she came in. She fell three times and was sent by EMT to ST E hospital with a fractured wrist and a UTI. I came and stayed everyday with her, Spending the night wasn’t an option because she was in a cramped room with a room mate. There wasn’t even a decent chair to sit in while visiting. Her urine soaked clothing was mixed in a hamper with her room mates clothing every time I came in. They could not keep her personal belongings straight. I tried the nurse call button every time I visited and no one ever came. Deplorable conditions.
Thursday 9th September 2021