Windsor The Ridge Rehabilitation Center

Erica Pruitt
1 Star
I would not even give 1 star. This place was HORRIBLE. Do not bring your family members here. My mother was here less than 24 hours. She got no pain medication upon getting there from the hospital. They are under staffed. I will say the nurse (Vanessa) was compassionate and spent time with my mother. The other staff didn't even care. When you press the nurse's button it shouldn't take 30 min for her to come to tell you she has 20 other patients to tend too as well. My mom wanted rails on the side of the bed. This place doesn't have that. They just will lower the bed and put mattress pads on the floor in case you fall out. Mom stated that she heard other patients crying and moaning overnight. We took her out the next morning at 6am and will never use this place again!! My father spoke with someone named Denny and told her of the horrific things and assured us that her boss would call the next day. They have never called !!
Tuesday 15th March 2022

Josefina Minerd
5 Star
My son has been there 16 days. I love this place. Everyone is friendly, kind, caring, and professional. They kept me informed of my son's progress, change in medication, and results of some of his lab work. I'm very pleased with their service. 16 days have felt like 3 days for us. My son will be discharged tomorrow, we will miss everyone at the Ridge.
Thursday 17th June 2021

Brittney Jenil
5 Star
Staff was very caring and friendly. Provided us with resources and applications to be able to continue recovery at home.
Thursday 4th November 2021

Becca Williams
1 Star
Horrid. It’s not what it use to be it was way better now it’s gone way downhill and a couple miles more down. The place is like a nursing home rather than short term rehab and patients are treated like they are long term patients. Aides don’t care and the place is understaffed. The staff is just lazy. I cannot wrap my head around why they have 3.5 stars the PT and OT don’t try and encourage a patient instead of a patient says no the first time they let them stay in bed and do bed exercises and their schedule is so tight they are to a T with the timing. As in they are always looking at the clock and saying ok we have 3 min and will try and cut short. They only have a bus and a van so transportation is limited and they will have no shame in asking if you can take your family member instead even though the patient needs a house lift to be transferred to get into the car or anywhere for that matter which makes no sense to do and it would be safer on the bus or van. They allow visitors to come and go as they please which seems fine but they don’t enforce the sign in sheet or anything which makes you think what if some crazy person walked in and did something unspeakable? Just not a safe place to have a family member. Frustrating to correlate with the staff it’s a nightmare. FYI there are students who do clinicals there that say they wouldn’t let their loved one stay there and even people who are on staff state this same thing so that alone speaks volumes DO NOT RECOMMEND!
Thursday 7th February 2019

Andrea Gardner
1 Star
My father just got discharged from here on Feb 20. I was wrong about this place it’s horrible they did not take good care of him. I was visiting my father while he was in the hospital and I wanted him to be in good hands when he got discharged before I had to go back home to Texas.They told me he would be taken care of. Management really persuaded me and my sister when we went to take a look at several rehab facilities. They make it appear like a good place but my father ended up coming out worse than when he arrived. My father was sick and he asked for them to take him to the hospital. They refused! He contracted CDiff while he was there and he lost about 30 pounds. Do not bring your family member here.They don’t care for any of their patients they’re all about business $$.
Friday 22nd February 2019